Carlson Software offers FREE technical
support for all of our products.
From its 2009 release on, Carlson’s comprehensive and seamless line-up of land development software has the ability to work on both AutoCAD® and IntelliCAD®. For more information about IntelliCAD, click here.
Direct Technical Support

Hours: Monday - Friday, 8:00 AM - 6:00 PM (EST)
 
E-mail: support@carlsonsw.com Problems: Send in a report
   
Fax: 606-564-6422 Telephone: 606-564-5028
   
Knowledge Base
 

Carlson Software Knowledge Base. Review dozens of categories and sub-categories of information pertaining to Carlson products.

Simplicity Systems FAQs for older products.

Autodesk Knowledge Base. Find Autodesk-related information.

Procedures. Step-by-step procedures that we commonly receive calls on.

 
Downloads 

Carlson Software  
Carlson Software Product Downloads
Other Downloads
Downloads of older Simplicity Systems products
   
Autodesk  
Software updates
Autodesk Object Enablers
   
Manuals and Movies

Carlson Software Manuals
Carlson Software Training Movies
   
Discussion Groups
 
The Carlson Discussion Groups enhance our Technical Support. Users can post messages to other professionals. Carlson support staff provides input when needed. Click any link below.
Carlson Forum


Autodesk Discussion Groups may be helpful to those using Carlson software with AutoCAD. They are not moderated by Carlson Software. For more, see this AutoCAD Groups list.

Language Translation
 
Carlson is working toward making its products available in multiple languages. We welcome efforts by our users to contribute to the translation of our products. Please use the link below to start on this important effort.
Translation Tool
Product Registration
 
Most products may be registered online automatically. If you do not have an Internet connection available, you may print out your registration form and fax it to 606-564-9525. It will be returned to you by fax within 48 hours. Some products can be registered manually using the links below. All non-registered products can be run for 30 days before registration is required.
 
Carlson SurvCE registration: go to SurvCE.com
Office Products registration
 
Reports and look up forms
Account-wide current serial number lookup and version check
Maintenance upgrade serial number lookup
 
Carlson Explorer - RMA Procedure

Authorized Explorer service/repair centers include the following:

Laser Specialist
19879 West 156 St.
Olathe, KS 66062-3521
913-780-9990

Hayes Instrument Co.
502 South Cannon Blvd
Shelbyville, TN 37160
931-684-0555

All Carlson Explorer repairs are being done through our Authorized Service Centers. Please contact them directly for any repair.

 
Carlson Surveyor/Surveyor+/MINI Repairs/Service

For repairs for the Carlson Surveyor, Carlson Surveyor+, & CarlsonMINI contact:

Carlson Software
102 West Second Street
Maysville, KY, USA, 41056
1-606-564-5028
RMA Procedures

 

Additional Repair Centers -- Note: Contact these centers directly for their repair policies

North America--Surveyor only
Laser Specialist
19879 West 156 St.
Olathe, KS 66062-3521
913-780-9990

Australia
Laser and Survey Solutions
Kal Daley, Director
237 Montague Road
West End QLD 4101
Tel: 07 3846 3385
Fax: 07 3844 3907
Mobile: 0403 260 779
www.laserandsurveysolutions.com.au

United Kingdom--MINI only
Hydro-Logic Ltd.
Old Grammar School
Church Street
Bromyard, Herefordshire, UK
HR7 4DP
+44 1885 483789
www.hydro-logic.co.uk

Europe
Carlson EMEA BV
Markerkant 1338
1314 AN Almere
The Netherlands
+31 36 750 1781 (p)
EMEA@carlsonsw.com
www.carlsonemea.com

Newsletter
 
 
Training
 
Carlson Software offers professional training at our facilities in Maysville, Ky., the Boston, Mass., area, and through Carlson College members. We can also come on-site to your location.
Carlson Support
support@carlsonsw.com
Phone: 606-564-5028


Knowledge Base

Webinars:
Need to upgrade to new Civil/Survey software? Carlson is hosting a webinar Jan. 11 featuring migration options. Also, learn more about Carlson by watching the informative Archived Webinars.

It's Showtime at
Carlson Software!