Attention: All existing and new customers

Maintenance Policy:

• Maintenance is included for free for 90-days after initial product purchase.
• Maintenance obtained at the time of initial software purchase applies for 15 months.
• An active Maintenance Plan can be renewed annually at a cost of 10% of software list price.
• If Maintenance is not renewed prior to expiration, a 1-year Maintenance Plan costs 15% of software list price and increases by 5% per year after expiration date.
• Additional license purchases fall into the maintenance program currently in place for 1-year maintenance programs.
• The maintenance program is all-inclusive and updates all modules (newly and previously purchased) of Carlson office products, including Survey, Civil, Hydrology, GIS, Takeoff, Field, Mining, and Construction.

Maintenance Benefits :

• Automatic free upgrades for all modules when a new version is released. Manuals can be downloaded or printed manuals can be purchased separately.
• Periodic new feature additions within the 1-year release cycle.
• Toll-free priority technical support.

To download the Carlson Software Maintenance Plan Renewal Notice in order to fill it out and fax it back to Carlson, click here.